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• There’s always room for a story that can hotel & resort people to another place.
• There can be no doubt that the hotel & resort sector is the most critical of our economy.
• If hotel & resort, housing and Olympic pro- jects do not work, I will crawl away under a stone.
• Trust is built on telling the truth, not telling people what they want to hear.
• The most important thing in communication is hearing what isn’t said.